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Privacy Policy

Effective Date: October 9, 2025

1. Introduction

XPIPS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Xpips.com and use our services. Please read this Privacy Policy carefully.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and contact information (email, phone number)
  • Date of birth and government-issued identification
  • Address and location information
  • Payment and billing information
  • Trading experience and financial information
  • Account credentials and authentication data

2.2 Technical Information

  • IP address and device information
  • Browser type and version
  • Operating system and device identifiers
  • Website usage data and analytics
  • Trading platform activity and performance data
  • Cookies and similar tracking technologies

2.3 Communication Data

  • Support tickets and correspondence
  • Chat logs and communication records
  • Survey responses and feedback
  • Marketing preferences and subscriptions

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision

  • Create and manage your account
  • Provide access to trading programs and platforms
  • Process payments and manage billing
  • Monitor trading performance and compliance
  • Provide customer support services

3.2 Legal and Compliance

  • Verify your identity and prevent fraud
  • Comply with legal and regulatory requirements
  • Conduct risk management and due diligence
  • Investigate violations of our terms of service

3.3 Communication and Marketing

  • Send important service notifications
  • Provide educational content and updates
  • Deliver personalized marketing communications (with consent)
  • Conduct market research and surveys

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in:

  • Payment processing and financial services
  • Technical infrastructure and hosting
  • Customer support and communication tools
  • Analytics and data processing services
  • Marketing and advertising platforms

4.2 Legal Requirements

  • When required by law or legal process
  • To comply with regulatory investigations
  • To protect our rights and prevent fraud
  • In connection with legal proceedings

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to confidentiality obligations.

5. Data Security

We implement comprehensive security measures to protect your information:

  • Industry-standard encryption for data transmission and storage
  • Secure authentication and access controls
  • Regular security audits and vulnerability assessments
  • Employee training on data protection practices
  • Incident response and breach notification procedures

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

6.1 Access and Portability

  • Request access to your personal information
  • Obtain a copy of your data in a portable format
  • Request information about how we process your data

6.2 Correction and Deletion

  • Correct inaccurate or incomplete information
  • Request deletion of your personal data
  • Object to certain processing activities

6.3 Marketing Communications

  • Unsubscribe from marketing emails
  • Opt out of targeted advertising
  • Manage your communication preferences

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and user behavior
  • Provide personalized content and advertisements
  • Improve our services and user experience
  • Detect and prevent fraud

You can control cookies through your browser settings, but disabling cookies may affect the functionality of our services.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods depend on the type of information and applicable legal requirements. We will securely delete or anonymize your information when it is no longer needed.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Support: [email protected]

Phone: +44 21 4545 8585

Address: XPIPS Privacy Officer, United Arab Emirates

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