Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions for refunds and cancellations for services provided by XPIPS. By purchasing any of our evaluation programs or services, you agree to be bound by this policy.

2. Evaluation Program Fees

Fees paid for our evaluation programs are not considered deposits but are allocated to operational expenses, including but not limited to staff, technology, and business operations. These fees grant you access to our simulated trading environment and evaluation process.

3. Refund Eligibility

XPIPS offers refunds under the following circumstances:

• Technical Issues: If you experience significant technical issues with our platform that prevent you from properly participating in the evaluation, and our technical team is unable to resolve these issues within 5 business days.
• Service Unavailability: If our services become unavailable for an extended period (more than 72 consecutive hours) during your evaluation period.
• Duplicate Purchases: If you accidentally purchase the same program twice within a 24-hour period.

4. Non-Refundable Circumstances

Refunds will not be provided in the following situations:

• After you have begun trading in the evaluation account (defined as placing at least one trade)
• If you fail to meet the evaluation criteria or trading objectives
• If you violate our terms of service or trading rules
• For reasons related to market conditions, trading performance, or personal circumstances
• After 14 calendar days from the date of purchase

5. Refund Process

To request a refund, please contact our support team at support@xpips.com with your account details and reason for the refund request. All refund requests will be reviewed within 5 business days.

Approved refunds will be processed using the original payment method used for the purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

6. Cancellation Policy

You may cancel your evaluation program at any time by contacting our support team. However, cancellation does not automatically qualify you for a refund as per the terms outlined above.

7. Modifications to This Policy

XPIPS reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services following any changes indicates your acceptance of the revised policy.