1. Overview

At XPIPS, we are committed to providing high-quality trading education and evaluation services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our various programs and services.

2. General Refund Principles

2.1 Refund Eligibility

Refunds may be considered under the following circumstances:

• Technical issues preventing access to purchased services
• Duplicate or erroneous payments
• Cancellation within the specified cooling-off period
• Exceptional circumstances as determined by XPIPS management

2.2 Non-Refundable Items

The following are generally not eligible for refunds:

• Programs that have been accessed or started
• Failed evaluation attempts due to rule violations
• Poor trading performance or losses
• Change of mind after program commencement
• Services consumed or completed

3. Program-Specific Refund Policies

3.1 Evaluation Programs

3.2 Funded Trading Programs

3.3 Educational Services

4. Refund Request Process

4.1 How to Request a Refund

4.2 Required Information

Your refund request must include:

• Full name and email address associated with your account
• Order number or transaction ID
• Date of purchase
• Detailed reason for the refund request
• Any relevant screenshots or documentation

4.3 Processing Time

5. Special Circumstances

5.1 Technical Issues

If you experience technical difficulties that prevent you from accessing our services:

• Report the issue to our support team immediately
• Provide detailed information about the problem
• Allow our technical team to attempt resolution
• Refunds may be considered if the issue cannot be resolved within 48 hours

5.2 Duplicate Payments

If you accidentally make duplicate payments for the same service, the duplicate payment will be refunded automatically once identified. Please contact support to expedite this process.

5.3 Unauthorized Charges

If you believe you have been charged without authorization, please contact us immediately. We will investigate and process appropriate refunds for verified unauthorized charges.

6. Chargeback Policy

Before initiating a chargeback:

• Contact our support team to resolve the issue
• Allow reasonable time for our team to investigate and respond
• Provide all necessary information to facilitate resolution
• Consider our dispute resolution process

If you proceed with a chargeback after receiving services, we reserve the right to pursue collection of the amount owed and may restrict future access to our services.

7. Partial Refunds

In certain circumstances, partial refunds may be offered:

• When services have been partially consumed
• For pro-rated refunds based on unused service time
• In cases of service downgrade or modification
• As goodwill gestures in exceptional circumstances

The amount of any partial refund will be determined at XPIPS's sole discretion based on the specific circumstances of each case.

8. Refund Limitations

8.1 Time Limits

• Evaluation Programs: 14 days from purchase (if not accessed)
• Educational Content: 7 days from purchase (if not accessed)
• Technical Issues: 30 days from the reported problem
• Duplicate Payments: 90 days from transaction date

9. Alternative Solutions

Before requesting a refund, consider these alternative solutions:

9.1 Account Reset

In some cases, we may offer to reset your evaluation or provide a fresh start instead of a refund.

9.2 Program Transfer

You may be able to transfer your purchase to a different program or account size (subject to price differences).

9.3 Service Credits

In certain situations, we may offer service credits that can be applied to future purchases instead of monetary refunds.

10. Contact Information

For refund requests or questions about this policy, please contact us:

11. Policy Updates

XPIPS reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. We recommend reviewing this policy periodically to stay informed of any changes.